Finding and keeping the people who can digitally transform a company: Finding and keeping somebody who builds user experiences that make the
difference to customers’ lives will become increasingly difficult. Companies
that want digital success need to become technology companies.
Big data: Big data is presenting
companies with new opportunities to learn more about their customers, enabling
them to personalise products and services, to change their
product development process to reflect what people really want. However,
companies are still struggling with getting consumer confidence on this issue,
as many consumers are not interested by hyper-personalized offers that seem to
invade their personal space.










